Phone Repair Terms & Conditions
All persons with devices handed to ‘Falls Creek Phone Repair’ for repairs or assessment must agree to the terms & conditions contained herewith:
Devices submitted are “Damaged”. Opening and handling of devices may expose further secondary faults caused by the original negligent use. Falls Creek Phone Repair will not accept any responsibility for these issues. Working components on entry does not mean they will be working on completion. Falls Creek Phone Repair will advise you of these issues should they occur.
Upon notification of completion of repair, I shall collect my device within 2 business days, or later as otherwise arranged (in writing) between myself & ‘Falls Creek Phone Repair’. Failing this, my device will become property of ‘Falls Creek Phone Repair’.
Upon collection of my device, I shall pay bill in full using the methods accepted by ‘Falls Creek Phone Repair’.
Should my device not be repairable, I shall advise ‘Falls Creek Phone Repair’ on whether I wish to collect it, or have it disassembled & disposed of in an environmentally friendly manner. Should I wish to collect the device, I shall do so within 30 business days, or later as otherwise arranged (in writing) between myself & ‘Falls Creek Phone Repair’. Failing this, my device will become property of ‘Falls Creek Phone Repair’.
I understand that only the repairs listed at the time of submission will be carried out on my device, unless otherwise arranged between myself & ‘Falls Creek Phone Repair’.
If my device is not usable upon submission to ‘Falls Creek Phone Repair’ and no pre-submission tests are able to be carried out – any other issues that may arise once my phone is in working condition, will not be covered by ‘Falls Creek Phone Repair’ warranty, unless, upon assessment, the issue was caused from the initial repair carried out by ‘Falls Creek Phone Repair’.
I am aware that during the process of assessment, diagnosis and repair, it is possible that all user software settings and\or data will be lost. ‘Falls Creek Phone Repair’ advises a full back-up be performed prior to commencement of work. ‘Falls Creek Phone Repair’ accepts no responsibility for such losses.
Whilst highly unlikely, I understand that during the event of repair to my water-damaged device, there is a chance that disconnection & re-connection of any water-damaged parts can create a power surge & cause my phone to cease functioning altogether, similarly, if connections are corroded – they may disintegrate causing a function to no longer function or be repairable. This risk is solely upon myself, the client – No responsibility will be taken by ‘Falls Creek Phone Repair’.
I understand that during the event of repair of SMD components (logic board), there is a chance that reconnection of parts can create a power surge & cause my phone to cease functioning altogether. This risk is solely upon myself, the client – No responsibility will be taken by ‘Falls Creek Phone Repair’.
In the event that my water-damaged device is repaired to a usable state but certain functions are deemed not repairable or I, the customer decide not to continue with repair, I have the option to:
- – Collect the repaired device, paying for the water-damage treatment + any parts requiring replacement during repair
- – Leave the device with ‘Falls Creek Phone Repair’, becoming the property of ‘Falls Creek Phone Repair’ and no fee will be charged to me
- – Collect the device as is, minus the parts requiring replacement, paying for the water-damage treatment only.
I understand the minimum $35 assessment fee is payable on any non-repairable/non-repaired devices.
I understand that all repairs provided by “Falls Creek Phone Repair’ are automatically guaranteed for 30 days – Issues arising outside of repairs completed or beyond the 30-day guarantee period are the responsibility of the owner.
***Touch ID*** I understand if my device has the touch ID function (fingerprint scanner in home button) there is approx. a 1 in 50 chance the sensor will no longer function following repair.